OPĆI UVJETI

Dobrodošli na stranicu općih uvjeta poslovanja tvrtke Selonce!

Article 1: About the Company

The following websites: www.selonce.com, www.selonce.si, www.selonce.net, www.selonce.it, www.selonce.hr, www.selonce.at, www.selonce.rs, www.selonce.eu, www.selonce.fr and www.selonce.hu are operated and updated by the Company “SELONCE d.o.o.” (private limited company), whose headquarters are located at: Ulica skofa Maksimilijana Drzecnika 6 – 2000 Maribor – Slovenia.

SELONCE d.o.o. is registered at the Court Register of the District Court in Maribor in Slovenia, under the number 8527334000 (EU VAT number: SI29095875) on 9th of October in 2019.

SELONCE d.o.o. sell consumer products and services (hereinafter “Products” and “Services”) online through “flash sales”.

The General Conditions of Sale (hereinafter “GCS”) define sales conditions for products and services offered by SELONCE d.o.o. (hereinafter the “Company”) on www.selonce.com, www.selonce.si, www.selonce.net, www.selonce.it, www.selonce.hr, www.selonce.at, www.selonce.rs, www.selonce.eu www.selonce.fr and www.selonce.hu (hereinafter “The Website”).

By placing an order, the Customer agrees to and is bound by the terms and conditions of these GCS. A Customer, according to these GCS, is any person who has completed and paid for an order. Any person who does not meet this definition is not entitled to apply these GCS against the Company. It is therefore understood that an order placed by a Customer on behalf of a third-party is subject to the legal relationship as defined by the GCS between the Customer and the Company, without any third-party action against the latter.

These GCS are written in Slovenian and translated into English. Both versions are valid between the Company and its Customers. The Company reserves the right to modify these GCS at any moment without notice. Each new version of the GCS will be applicable after publication on the Website and for all orders placed after that date and hour. Where necessary, other special conditions may be added to the GCS. These will be indicated on the Website.

Contact our Customer Service Team:

Directly on our site by sending a request through the “Contact Us” page

By email: support@selonce.com

Article 2: Products

 2.1 – Descriptions

The Products represent all of the goods offered for sale by the Company on its Website.

The Products offered by the Company comply with current Slovenian legislation and standards applicable to Slovenia.

The Company provides its Customers with technical and practical information for each Product. This information is passed on by the supplier from whom the Company purchases its Products. The Company commits to provide graphics that represent the Product faithfully. However, in some instances, it is possible that the physical Product may not completely match the digital image. The best before date concerning perishable Products, as well as the duration of the warranty are also indicated on the Product page.

 

2.2 –Product Prices

Three different elements are indicated concerning the pricing for each Product: the reference price, the reduced price and the discount percentage. The reference price corresponds to the sales price usually applied by the competition, considering that the reference price does not account for sales prices or any reductions. The Company will do all it can to modify this rate to reflect the Slovenian market. The Company reserves the right to modify its rates at any time. In this case, the price charged when submitting the final order will be valid.

Delivery within Slovenia and to other countries within European Union:

The sales prices are indicated in Euro, including VAT (Value Added Tax) and do not include shipping costs. Shipping costs are indicated on the Website, during the purchase process, before the final submission of the order.

Delivery to countries outside the European Union:

The sales prices are indicated in Euro, including VAT (Value Added Tax) and do not include shipping costs. Shipping costs are indicated on the Website, during the purchase process, before the final submission of the order.

For delivery outside of the EU, the provisions stated in the Slovenian general tax code are applicable regarding VAT. The order will therefore be subject to the relevant customs duties and any potential taxes. The Company is not obliged to inform its Customers of the relevant customs duties and taxes and, therefore, the Company will not be held responsible for these charges or conditions.

 

2.3 – Product Availability

In the event of a Product’s unavailability following a stock shortage with a supplier, the Customer will be informed by email.

The Customer may be offered two possible solutions, according to the stock available.

– An offer of replacement with an identical or higher range product that the Customer will have the option of accepting or refusing in exchange for a refund. It is agreed that the Company will cover the shipping costs for the new product, where applicable.

– A refund for the price of the product or service ordered within fourteen days of notification about the item’s unavailability. A refund of all or part of the order will be made within a maximum of fourteen days. This refund will be made using the same method as that used by the Customer to pay at the time of purchase: either monetary (credit card or PayPal), voucher or both. If a discount code was used, this amount will not be refunded.

 

Article 3: Ordering

3.1 – Creating an Account

The Customer must create an account in order to have a username and password. They are personal and should not be shared, as they give access to the Customer’s personal information and order history.

3.2 – How to Order

The Customer places the order exclusively through the Website.

After creating an account, the Customer can access the different flash sales offered by the Website and select one to view.

The Customer can click on a Product for a detailed description of its features (its composition, sizes offered, colours, price incl. tax, etc.).

The Customer can select the size and quantity using the drop-down menus.

To confirm a selection, the Customer must click “Add to Basket”.

The Customer can then continue shopping by returning to the shop and repeating the previous steps or click “See Basket” to check out.

In this case, the Customer can preview the order under “Summary”, add a discount code, edit the selection if it’s not right and see the order total including VAT.

Once satisfied with the order, the Customer can click on “NEXT” to go to the second step, “Address”.

In this step, the Customer selects the shipping and billing addresses.

Once the addresses have been selected, the Customer clicks “NEXT” to go to the third step, “Shipping Costs”.

In this third step, under “Shipping Costs”, the Customer can select a shipping provder (e.g. Posta Slovenije, and/or a specialised carrier depending on the size, time, security, handling and destination of the order).

The Customer must click “NEXT” to go to the fourth step, “Payment”.

3.3 – Payment

In the fourth step, “Payment”, the Customer selects their payment method.

Payment for purchases can be made by credit card or using a PayPal account. Accepted cards: Visa, AmericanExpress, MasterCard and Maestro.

In accordance with regulations and to guarantee the safety and confidentiality of Customer information, the Company does not save bank details.

To guarantee the safety of the payment data provided by the Customer, the Company has chosen the payment platform Braintree.

This guarantees the confidentiality of personal information sent via the Internet. This way, the Customer’s bank details are not kept on the Website and the payment is secured by the SSL (Secure Socket Layer) encryption system.

However, to make the purchasing process easier for future orders, an option to save bank details is available. The Customer can do this by checking the “Save this card” option on the payment page of the Website. The Customer’s bank details are then stored only on Braintree’s encrypted servers.

It is not compulsory to save the Customer’s bank details when ordering on the Website. Furthermore, the Customer may delete saved bank details at any time, via the “Manage credit cards” heading under “My Account”.

In accordance with the General Data Protection Regulation and the Slovenian Personal Data Protection Act, the Customer has at any moment a right of access, rectification, and opposition of the whole of their personal data by writing, and justifying their identity, to eusalessupport@braintreepayments.com.

The Customer confirms authorisation to use the credit card or other payment method before paying for the order.

In order to combat fraudulent purchases, the Company reserves the right to ask for information and documents from the cardholder. If the Customer does not respond, the Company reserves the right to cancel the order.

To complete and submit the purchase, the Customer must click “Confirm this order and pay”.

The transaction is only complete once payment has been confirmed.

The Company will confirm in real time on its Website that the payment has been received and that the transaction is complete.

An email will confirm that the order has been registered. Failure to respect the terms of these GCS, and particularly concerning any problems relating to payment of the purchase, may lead to cancellation of the order and suspension from services on the Website.

The Company recommends Customers keep a digital or hard copy of this information.

The data saved by the Company is proof of nature, content and date of the order. This information is archived by the Company.

The Company only commits to fulfil orders received through its Website while stocks last for the products concerned.

3.4 – Changing an Order

To make any changes to the order, the Customer must contact the Customer Service Team:

– By email: support@selonce.com

– Directly on the Website by sending a request through the “Contact Us” page.

Article 4: Delivery and Shipping

4.1: General

Products purchased on the Website are delivered in Europe.

Products are delivered to the address provided by the Customer during the ordering process. The order may be sent in multiple packages if the dimensions of the product/s require it.

The Company will email the Customer with a dispatch notice for each order, containing the order tracking number if provided by the carrier, as well as other information.

Products are generally shipped within an estimated time of 25 days after the end of the sale. Shipping may take longer for orders outside of EU. The delivery tracking information is available on the website automatically into “My Account / Orders” once shipped from our warehouse.

Shipping times correspond to the time needed for processing the order in addition to the delivery time.

Delivery consists of transfer into the Customer’s physical possession or inspection of the product.

 

4.2 – Shipping Methods

Deliveries are mainly carried out via the services offered by different carrier services, depending on the size of the products and the chosen destination. This information will be visible during the ordering process.

The carrier will deliver the package to the recipient’s address without being required to deliver to the door (e.g. upstairs apartment).

 

When stated by the Company that a product may be delivered to a specific room chosen by the Customer, the Customer must first make sure that the package dimensions do not exceed the building/room entry dimensions.  If delivery requires the use of a freight elevator or any other specific equipment, the additional costs shall be incurred solely by the Customer.

Considering the value of the merchandise and its sensitive nature, it is the Customer’s responsibility to check the item(s) in the carrier’s presence.

What to Do:

– Upon receipt, the Customer should open the package and check the merchandise in the presence of the delivery driver before signing the delivery slip;

– If the products are damaged, the Customer may refuse the package and note the details on the delivery slip;

– If the delivery driver refuses to stay and witness unpacking of the order, the customer should write on the slip, “Contents may be damaged”.

– The customer must write a registered letter to the carrier within three days from the date of delivery to confirm any reservations they have concerning the delivery.

ATTENTION: If the Customer accepts the package without checking the contents, it will be considered undamaged and no further action will be possible.

4.3 –Order Tracking

Customers can track their order on the Website, by going to “My Account/Orders”.

4.4 – Late Delivery

In the event of late delivery, the Customer may contact our customer service team via the Website or by sending an email through the contact form.

In the absence of delivery within the prescribed timeframe, the Customer may require the Company to make the delivery within a new reasonable timeframe, this being requested by registered letter with acknowledgment of receipt or in writing in a durable medium.

If the Company has not complied within the time limit, the Customer may dissolve the contract by registered letter with acknowledgment of receipt, by e-mail or by standard letter in accordance with Article 25.a of the Slovenian Consumer Protection Code.

The contract is considered dissolved on the date the letter is received informing the Company of the cancellation unless it has been carried out already.

The Customer’s payment will be refunded within fourteen days from the contract’s termination.

If an investigation into the carrier must be carried out, (abnormal delivery time, undelivered parcel, etc.), the Customer must inform the Company as soon as possible and at the latest three (3) months from the expected delivery date of the package. No claims shall be considered after this period.

No reimbursement can be made while an investigation into the carrier is in progress. The length of an investigation may vary from 15 to 90 days depending on the destination and the selected delivery method

4.5 – Transfer of Risk

In principle, delivery is carried out by a carrier selected by the Company to the shipping address entered by the Customer. In this case, all risk of loss or damage to the Products is transferred to the Customer at the moment where the latter or a designated third party (other than the carrier chosen by the Company) takes physical possession of these Products.

Article 5: Returns

5.1 – Right of Cancellation

The Customer has 14 days after receiving the Product to inform the Company of the decision to cancel.

The cancellation period is applicable when the Customer has received his order and does not wish to keep one, several, or all of the products within 14 days after delivery. The Customer is not required to provide a reason for cancelling.

The Customer has an additional 14 days to return the Product(s), unless the Company offers to collect the merchandise personally.

Receipt of a product is defined as the point when the Customer or a third party receives the package at the place indicated during the ordering process: at home, a post office or a company. At the end of the timeframe indicated above, this right of cancellation becomes void.

 

Returns

For all returns in accordance with the right of cancellation, the Company asks the Customer to use the “Contact Us” section of the Website to indicate his desire to cancel, selecting “Return” as the subject and entering the order and SKU item number of the products to be returned.

The Customer must return the product(s) to the Company at their own cost and to the address provided by Customer support. The Company does not cover the cost of the return for a cancellation.

The Company suggests the Customer use a recorded delivery service. In the case of a dispute, proof of sending will be requested.

The Customer should also fill out the cancellation form provided by Customer support and insert it in the return package.

If, due the product’s nature, it cannot be sent by normal post, the Company will inform the consumer of the return costs on a case by case basis, upon request.

It is understood that the products will be returned intact, clean and whole (that is in perfect condition for resale, not modified or assembled against the manufacturer’s recommendations or taken apart), accompanied by any instructions and accessories (batteries, chargers, cords, etc.) as well as a legible copy of the invoice. Once the product has been used, dismantled, modified, assembled or personalised, the right of cancellation will be rendered null and void.

Where applicable, the Company will refund the payments received, no later than fourteen days from receipt of the cancellation request.

Unless offering to collect the products personally, the Company may defer the refund until the goods have been received or until the Customer provides valid proof of sending, the first of these being considered the start date for the refund period.

Refunds will be made using the same payment method as used by the Customer for the original transaction.

The Company will not be required to refund additional charges if the Customer expressly chose a more expensive delivery method than the standard delivery option.

Exceptions

In accordance with article 43.č of the Slovenian Consumer Protection Act, right of cancellation cannot be applied to the following products:

– Products customised at the Customer’s request, including: assembly and fitting of bindings, etc.

– Products that are likely to perish quickly

– Audio or video recordings or computer software that has been unpackaged by the consumer (that is if the blister pack has been opened, removed or torn for CDs and DVDs for example).

– Newspapers, periodicals and magazines

– Digital content not provided on a physical medium that has been launched with the Customer’s permission

– Goods unpackaged by the Customer after delivery that cannot be returned for health or hygiene reasons

– Goods that have been combined with other articles after delivery and cannot be separated.

5.2 – Guarantees

Legal Guarantee of Conformity

In compliance with articles 37 and following of the Slovenian Consumer Protection Act, the Customer has a legal guarantee of conformity for the product ordered, limited to two years after the product’s delivery, which allows him to claim the repair or replacement of the non-compliant items, without additional cost.

To comply with the contract, the product must:

(i) fit the purpose for which goods of the same type are normally used and, where applicable, match the description given by the Company and possess the qualities of the goods which were shown to the Customer by way of sample or model; and possess the qualities that a Customer may legitimately expect from the publicity on its Website, namely through advertising or labelling;

For example, a product considered non-compliant:

o    does not match the technical specifications or visual characteristics shown on the product page at the time of buying,

o    upon reception is stained, damaged, used, not in working condition or does not match the size or model chosen by the Customer.

(iihave the characteristics defined by joint agreement of the parties or be fit for any particular purpose desired by the Customer, which was made known to the Company and agreed by the latter.

Any lack of conformity which becomes apparent within 2 years of delivery of the goods shall be presumed to have existed at the time of delivery, unless proven otherwise.

The Customer may not, however, claim non-conformity if he knew of or could not ignore the defect at the time of purchase or if the defect is minor.

In the case of a lack of conformity, the Customer may opt to have the item repaired or replaced.

However, the Company may refuse if the Customer’s choice entails disproportionate costs in comparison with the alternative solution, taking into account the value of the goods or the significance of the defect. The Company will then proceed with the option not chosen by the Customer, unless this proves impossible.

If such a solution cannot be implemented within a month following the Customer’s claim, or cannot be implemented without significant inconvenience to the latter given the item’s nature and intended purpose, the Customer may:

–        return the item and ask for a refund

–        keep the item and ask for a price reduction in the form of a voucher to be used on the Website.

If repair and replacement are impossible, the Customer may also return the item and ask for a refund or keep the item and ask for a partial refund.

This guarantee shall be applied at no cost to the Customer and shall not prevent compensation for damages.

The legal guarantee of conformity applies irrespective of any commercial warranty that the manufacturer may grant.

 

 

Returns

In the event of a product’s non-conformity, it may be returned by the Client to the Company, according to the following process:

> Signal a return request:

– By email: on the “Contact Us” page of the Website, select the subject “Return”, enter your email address and the items to be returned as well as the reason for return.

> Return Shipping Costs and Delivery Method:

In the event of non-conformity, shipping costs for the return and possible reshipment of the merchandise will be covered by the Client.

The Customer should also fill out the cancellation form provided by Customer support and insert it in the return package.

> Prepare the package:

To return the merchandise, use standard packaging or the original box used for delivery. The returned product(s) must be whole (including instructions, accessories, with its tag, etc.) and in its original packaging.

> Company Confirmation:

Upon reception of the merchandise, the Company will check its condition. Returns will not be accepted if the returned items have been visibly worn or damaged by the Customer and this prevents the product’s resale. If the return request is refused by the Company, the products will be returned to the Customer at the Company’s expense so the Customer does not require compensation or a refund.

In this case, the Company will contact the Customer to offer:

– sending an identical replacement product, if stocks are available,

– a refund for the product. This will be refunded within 14 days after receipt of the item by the Company.

5.3 – Request for After Sales Support: 

Any product guarantees are displayed on the Product pages of the Website during the purchase process. These are guarantees granted by the suppliers and are effective from the date of purchase. The Company cannot take responsibility for the guarantees granted by suppliers. The returns process, support and refunds are identical to those outlined in article 5.2 Guarantees.

 

5.4 – Refunds

All refunds will be made within a maximum of 14 days from confirmation by the Company. Return of a whole order will be completely refunded, including shipping costs. Partial return of an order will be refunded for the related items only, excluding shipping costs, which are a fixed charge. Shipping costs may be refunded if the total for the remaining articles is less than the shipping costs paid.

In the event of a full or partial return of an order where a voucher has been used, the discounted amount will not be not refunded.

Unless offering to collect the products personally, the Company may defer the refund until the goods have been received or until the Customer provides valid proof of sending, the first of these being considered the start date for the refund period.

The Company will use the same method of payment for the refund as that used by the Customer for the original purchase: monetary, voucher or both.

Article 6: Referral, Vouchers and Loyalty Credits

6.1 – Referral

All Customers can invite any friends they choose.

The contact details of the original member must be filled in at the time of the New Customer’s registration on the site, modification or additions cannot be made afterwards.

The Company reserves the right to limit excessive and automatic invitations of purely commercial or financial ends, owing to the advantages earned by the Customer through the referral scheme. The Company reserves the right to refuse any invitation that does not comply with the spirit of this article and, as a result, the right to cancel the advantages received as well as other related reductions.

How referral works on the Website:

– All Customers (registered members) can invite friends to sign up on Selonce.com

– When the invitation is accepted and the friend signs up on Selonce.com, they become the “Friend” of that Customer (member).

– The original member will be sent  a voucher code worth 10€ over e-mail once the Friend has placed his/her first order over 50€ on Selonce website, following the withdrawal period of 14 days after delivery. It is therefore understood that each Friend may earn a maximum of 10€ for the original member.

Vouchers are valid for 30 days following the date they are earned. They can be used throughout the Website, excluding travel, tickets, coupons and services.

6.2 – Vouchers: 

Vouchers (promotional codes) are valid for single use only. Vouchers sent by email will not appear here automatically. Therefore, the Company asks the Customer to save the promotional code to use another time.

They can be used on any brand or sale with the exception of travel sales, tickets, coupons and services and certain articles in THE SHOP that are not eligible.

 

Article 7: Data Protection

In accordance with the General Data Protection Regulation and the Slovenian Personal Data Protection Act it should be noted that personal data entered by the Customer is necessary, in particular for handling orders and creating invoices.

This data may be passed on to any of the Company’s partners responsible for order handling and payment.

The following information is required:

–        Last Name,

–        First Name,

–        Email Address,

–       Phone number,

–        Postal Address,

The Customer will be unable to order from the website without this information.

In accordance with the General Data Protection Regulation and the Slovenian Personal Data Protection Act, any person may obtain access to and, if applicable, correct or delete information relating to them, by contacting our Customer Service.

This data is used by the Company:

– To inform its Customers and Members via email of upcoming flash sales

– To process orders

– To announce special offers

– For all other announcements by partners, if the member has accepted to receive partner offers.

In the event that the Customer no longer wishes to receive these emails, he may at any moment:

– Click on the links, which are provided in all emails sent by the Company;

– Send an unsubscribe request by email to support@Selonce.com or using the “Contact Us” section of the website by selecting “Membership”.

Additionally, in accordance with the General Data Protection Regulation and the Slovenian Personal Data Protection Act, the Customer may at any moment exercise his right to access files, cancel and edit or delete data concerning him by sending a request (indicating his email address, first name and last name):

– By email to support@selonce.com or on the “Contact Us” page of the website and selecting “Membership”;

– By post to the following address: Ulica skofa Maksimilijana Drzecnika 6 – 2000 Maribor – Slovenia.

 

Article 8: Mediation of consumer disputes

The present GCS will be carried out and interpreted in accordance with Slovenian law. In the event of a dispute, the Customer should first contact the Company to find an amicable resolution.

In accordance with the Slovenian Consumer Code concerning the amicable resolution of a consumer dispute with a professional, the Customer has the right to use the services of a mediator offered free of charge by the Company.

Judicial dispute resolution will be determined in accordance with the laws of the Republic of Slovenia.

The customer may also use the European Commission online dispute resolution platform:  http://ec.europa.eu/consumers/odr/ to present any claim. The European Commission will transfer the customer’s claim to competent national mediators.

 

Article 9: General Information

If any provision of the GCS is determined by a court decision to be illegal or unenforceable, the other provisions shall remain in effect.

The information supplied on the Website is binding between the parties. Provisions such as date and time of receipt or issue, as well as the quality of data received, are proven by priority as shown on the servers of the Company, except by written proof and otherwise by the Customer.

The extent of proof of the information sent by the Company’s servers is agreed to be the original in the sense of a written, hand signed document.

The service provider for the Company is IONOS.

 

Article 10: Intellectual Property

The content of the Website, including but not limited to photos, text, design, and corporate identity, is the property of the Company and its partners and is protected by Slovenian and international laws relating to intellectual property rights.

Any complete or partial reproduction of content is strictly prohibited and may constitute as counterfeiting, which is a punishable offense.

 

Article 11: Precontractual Information – Customer Approval

The Customer acknowledges having received notice of these GCS Sale in a clear and understandable manner as well as information concerning article 25.b of the Slovenian Consumer Protection Act, prior to submitting an order. In particular:

–     The Product’s main features, to an extent appropriate to the communication medium and the Product concerned;

–     The Product’s price and additional costs (shipping, for example);

–     In the event where the contract is not fulfilled immediately, the date or timeframe in which the Company commits to deliver the product;

–     Information regarding the seller’s identity, contact information (address, phone, email), as well as its activities, if not already apparent from the context;

–     Information regarding the legal and contractual guarantees and their means of implementation;

–     The features the digital content and, where applicable, its interoperability;

–     The option to claim conventional mediation in case of dispute;

–     Information regarding the right to cancellation (its existence, conditions, timeframe, how this right may be exercised and a standard cancellation letter), return shipping costs, conditions of termination and other important contractual conditions.

The action of any person ordering on the Website implies full acceptance and adherence to these GCS, that are explicitly acknowledged by the Customer, who relinquishes the right to impose any contradictory document which would be unenforceable against the Company.

 

Updated 16/04/2021

Updated 16/06/2021